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FAQ – I entered the wrong shipping address, what do I do?

When entering your shipping address, always take care to double check all building / unit / apartment numbers / floors are included where applicable. We also highly recommend shipping to a work / business address where possible. If you have incorrectly entered your address and not yet received a shipping confirmation from us, please email us ASAP and we will advise you of the status of your order. If your order has already shipped, unfortunately there is nothing we can do until (and if) your order gets returned to us. Sorry! 

We ask you to cover the cost of re-shipping:
– If the shipping address you entered was incorrect or incomplete
– If your package was lost in the mail, and you choose an untrackable shipping method
– If the postal service claims your item was delivered but you didn’t receive it
– If for any reason you were unable to collect your package at customs

We will cover the cost of re-shipping:
– If your order arrived damaged
– If an incorrect item was received in error
– An item was missing from your order