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FAQ – Where is my order?

Before emailing us re: the whereabouts of your online order, please check out the estimated delivery times below. We ship all orders from our studio in Melbourne, Australia so please bear this in mind when ordering internationally :) 

Delivery times can be anywhere from 5–30 business days, depending on your location. Please see the Australia Post website for more information on delivery times.

Unfortunately, we cannot promise your package will arrive by a certain date. Sometimes packages are held up in customs for seemingly no reason, and transit times can vary greatly from country to country.

Within Australia:

Shipping service
Basic (untrackable)
Express Post

Estimated delivery
2 – 4 business days
Next business day


International: 

Shipping service
Basic (untrackable)
Pack & Track

Estimated delivery
5 – 30 business days
5 – 20 business days