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FAQ – Where is my order?

Before emailing us re: the whereabouts of your online order, please check out the estimated delivery times below.

We ship all orders from our studio in Melbourne, Australia so please bear this in mind when ordering internationally :) 

Delivery times can be anywhere from 5–30 business days, depending on your location. Please see the Australia Post website for more information on delivery times.

Unfortunately, we cannot promise your package will arrive by a certain date. Sometimes packages are held up in customs for seemingly no reason, and transit times can vary greatly from country to country.

Shipping Within Australia: 

Parcel Post: estimated delivery 2 – 8 business days

Express Post: estimated delivery next business day (Shipping days are Mondays, Wednesdays and Fridays. Please note; we do not ship on Public Holidays)

International Shipping:

Pack & Track: estimated delivery 5 – 30 business days