We now use a courier service for both domestic and international orders. This means faster, trackable shipping but also that we can only ship to street addresses (ie. No PO Boxes, Locked Bags etc)
Wall art / hangings / prints are made to order so please allow up to 14 business days for your order to be processed.
If you order artwork / posters as well as other items in the same order, you may receive multiple shipments.
If you order pre-order items as well as in stock items in the same order, your order will ship when all product is ready.
During busy times (holiday season, sales etc) there may be further delays. If there is an issue or we are unable to fulfil your order for any reason, we will contact you to let you know.
All prices listed on our site are in AUD, and charged in AUD. The bank that has issued your card determines the exact exchange rate that you will pay, but in general it will match very closely with the current exchange rates.
CUSTOMS & DUTIES
Unfortunately we cannot control any duties/taxes applied to your package. You will be responsible for paying any additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
We are always looking to expand our wholesale reach and welcome wholesale enquiries from like-minded retailers. Please email firstname.lastname@example.org with a little bit about your business and we will get you access to our wholesale ordering platform.
A note about our packaging: We are migrating away from our sparkle mailer bags to a more environmentally friendly option. However we have a stockpile to get through, so rather than the waste of throwing them away (they're so pretty!) we will continue to use them until they run out. Please either recycle them with your soft plastics, or re-use as gift wrap / in craft projects ✨